1. Who We Are
Zeeh Africa Inc. ("Zeeh", "we", "our", "us") is a cross-border money transfer platform that helps individuals send and receive money globally. We operate the Zeeh mobile app and the website zeehfi.ca.
For privacy enquiries, contact us at: zeehafricah@gmail.com
2. Information We Collect
We collect the following categories of information when you use our services:
- Identity information: Full name, date of birth, government-issued ID (passport, driver's licence)
- Contact information: Email address, phone number, residential address
- Financial information: Bank account details of recipients, transaction amounts and history, wallet balances
- Device information: Device type, operating system, IP address, app version
- Usage data: How you interact with the app, features used, session duration
- KYC/Verification data: Identity document images, selfie/liveness data collected during identity verification
3. How We Use Your Information
- To process your money transfers and maintain your wallet balance
- To verify your identity as required by law (KYC/AML compliance)
- To detect and prevent fraud, money laundering, and other illegal activity
- To send you transaction confirmations, receipts, and account alerts
- To comply with regulatory obligations (FINTRAC, CBN, NDPR, PIPEDA)
- To improve our services and fix technical issues
- To respond to your support requests
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing is necessary to provide the money transfer service you requested
- Legal obligation: We are required by law to verify identities and report certain transactions to regulators
- Legitimate interests: Fraud prevention, security, and improving our service
- Consent: Where we have asked for and received your explicit consent
5. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Payment processors and banking partners: To execute your transfers (e.g., correspondent banks, mobile money providers)
- Identity verification providers: To complete KYC checks as required by law
- Regulatory authorities: FINTRAC (Canada), CBN (Nigeria), and other regulators as required by applicable law
- Cloud service providers: AWS (data storage and infrastructure) — bound by data processing agreements
- Professional advisors: Lawyers, accountants, and auditors under confidentiality obligations
All third parties are vetted and contractually required to protect your data.
6. Data Retention
We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by anti-money laundering regulations. Transaction records are retained for at least 5 years from the date of the transaction.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email us at zeehafricah@gmail.com. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
- Access to personal data is restricted to authorised personnel only
- We conduct regular security reviews and penetration testing
- Multi-factor authentication is enforced for all staff with data access
9. International Data Transfers
As a cross-border payments service, your data may be processed in Canada, Nigeria, and other countries where our service providers operate. We ensure appropriate safeguards are in place for any international transfer, including standard contractual clauses where applicable.
10. Cookies and Tracking
Our mobile app does not use tracking cookies. We collect anonymised usage analytics to improve the app. We do not share analytics data with advertisers.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the app or by email. Continued use of the service after changes constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions, requests, or complaints:
- Email: zeehafricah@gmail.com
- Website: zeehfi.ca
- Company: Zeeh Africa Inc., Canada